FAQ

1. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express) as well as PayPal and other secure payment options.

2. How long does shipping take?

Shipping times vary depending on your location:

• International Orders: 5-16 business days
  Please note, delays may occur during holidays or due to unforeseen circumstances.

3. Do you offer free shipping?

Yes! We offer free shipping on every orders to selected locations.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.

5. What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Items must be unused and in original packaging.

6. What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of receiving it. Send us a photo of the damage, and we’ll arrange a replacement or refund immediately.

7. How can I contact customer support?

You can reach us via email at sparelight.contact@gmail.com or through our Contact page. Our team is available Monday-Friday, 5 AM - 8 PM.

8. Do you offer gift wrapping?

No, gift wrapping isn´t available.

9. Can I cancel or change my order after placing it?

We process orders quickly, so cancellations or changes are only possible within the first 24 hours of placing your order. Contact us immediately at sparelight.contact@gmail.com

10. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times will vary based on your location.

11. Are your products covered under warranty?

Yes, we offer a 14-day warranty on our products. If you experience any issues, contact us for assistance.

12. Do you offer discounts?

We often run promotions and sales! Subscribe to our newsletter and get 20% on your first order! Follow us on social media to stay updated.